Technical Support Specialist

Position Description:

• The Technical Support Specialist serves as the first point of contact for customer support inquiries.
• This role is responsible for troubleshooting basic to moderately complex issues.
• Specialists play a critical role in driving customer satisfaction through strong communication.

Responsibilities:

• Serve as first point of contact for customer inquiries via multiple channels.
• Answer and manage inbound support phone calls providing real-time troubleshooting.
• Troubleshoot and resolve basic to moderately complex technical issues.

Knowledge, Skillsets, Requirements:

• 0–2 years in customer support or technical support role.
• Strong communication skills with a customer-first mindset.
• Basic troubleshooting and problem-solving skills across software applications.

Success Criteria:

• High customer satisfaction driven by responsiveness and clear communication.
• Strong First Response Time meeting service level expectations.
• Effective issue resolution and proper escalation.