Customer Support Specialist
Remote regions
North AmericaBenefits
Unlimited PTO
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What You'll Do:
- Handle Tier 1 customer inquiries across multiple channels.
- Diagnose and resolve technical issues for a SaaS product.
- Contribute to knowledge bases and process improvements.
What We're Looking For:
- Proven ability to troubleshoot and resolve technical issues.
- Strong communication and problem-solving skills.
- Experience in high-volume customer support.
Why Granum:
- Collaborative, innovative, and supportive team culture.
- Unlimited PTO, paid holidays, and winter break.
- Comprehensive benefits including medical, dental, vision, and 401(k) matching.
Granum
Granum is a software company serving landscapers and arborists across North America with industry-specific solutions. The company has been recognized with numerous awards for its collaborative and supportive culture.