Technical Support I
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Your Role at Reputation:
- Act as the frontline contact for customer issues via phone, email, and chat.
- Resolve routine technical issues using established troubleshooting guides.
- Collaborate with Tier II for complex issues and maintain records in Salesforce.
How You’ll Shape the Experience:
- Follow established processes to diagnose and resolve customer issues.
- Educate customers on platform functionality using approved materials.
- Suggest updates to knowledge base content to improve support.
The Skills That Set You Apart:
- 0–1 years of technical support or SaaS experience.
- Familiarity with CRM tools like Salesforce and Excel/Google Sheets.
- Strong communication skills and ability to explain technical concepts.
Reputation
Reputation is an AI-powered platform that helps companies measure and manage their real-time reputation performance. Recognized by Newsweek as a great midsized workplace, it fosters a culture of teamwork, perseverance, and career development.