Serve as first point of contact for customer inquiries via ticketing system, chat, email, and phone.
Troubleshoot and resolve basic to moderately complex technical issues following established processes.
Accurately document all customer interactions and escalate issues when necessary.
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. It is a Providence Equity portfolio company with a focus on putting people and safety first.
Serve as first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service.
Troubleshoot routine software, configuration, account access, and usability issues using established procedures and knowledge base articles.
Document and manage support tickets, escalate unresolved issues to senior team members with thorough detail.
Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With a globally dispersed team of innovators, they serve 20,000 clients including 30% of the Fortune 500, fostering a diverse and inclusive culture.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Serve as the first point of contact for arts organizations, answering questions and troubleshooting complex software workflows including ticketing setup and seasonal pricing.
Provide high-quality support across multiple channels including tickets, live chat, and phone, while meeting KPIs like response time and customer satisfaction.
Test and verify software bugs, document issues in Zendesk and Jira, and collaborate with Development team for timely resolution.
Neon One is a leader in nonprofit software since 2004, creating intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen. The company operates with a customer-first mindset, powered by empathy, innovation, and a shared mission to empower organizations, with a fully remote collaborative culture.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Provide first-line product and technical support, troubleshooting customer issues and ensuring timely resolution within SLA guidelines.
Triage and prioritize issues, collaborating with cross-functional teams to identify root causes and implement effective solutions.
Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service.
HealthEdge delivers a healthcare ecosystem of solutions for health plans to manage complex needs and prepare for the future. They are an equal opportunity employer committed to workforce diversity.
Respond to inbound and outbound calls to provide technical support and answer how-to questions for software, services, and equipment.
Document inquiries and resolutions in CRM systems, escalating issues as needed while following company procedures.
Meet or exceed department performance metrics and maintain technical proficiency through continued education.
Patterson Companies provides dental and veterinary products and services to professionals. With over 8,000 employees worldwide, they foster a people-first, always advancing, and results-driven culture.
Deliver friendly, knowledgeable phone, email, and chat support to customers.
Guide customers through product features, troubleshooting, and best practices.
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.
Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.
Serve as the first line of defense for product questions and technical troubleshooting for activity partners.
Follow up and resolve customer inquiries across channels including phone, email, and Helpdesk, maintaining high satisfaction.
Represent the voice of customers internally by sharing feedback using Zendesk and contribute to updating Helpdesk resources.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a Best Place to Work, the company has raised over $150 million from institutional investors.
Provide first-level customer support via chat, email, phone, and screen sharing after AI triage.
Troubleshoot software, account, and workflow issues while helping users with clear explanations.
Escalate complex cases to Level 2 or specialized teams and handle account changes and inquiries.
This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
Act as escalation point for middle-complexity issues and mentor newer support team members.
Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.
Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
Become Smartsheet Product Certified and support customers via email, phone, and chat.
Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.
Field incoming client communications via phone, chat, and online customer portal.
Train end users on how to best use PerfectServe’s phone, mobile, and web applications.
Own basic-to-advanced troubleshooting efforts related to message delivery and content issues.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and 30,000+ customers, with a mission to accelerate speed to care through optimized workflows.
Field tier 1 customer inquiries via phone, email, chat, and ticketing system across a range of products and services.
Troubleshoot and resolve technical issues for SaaS products by implementing attainable solutions.
Contribute to knowledge bases and provide feedback to improve support processes.
Granum is a software company serving landscapers and arborists across North America with industry-specific solutions. The company has been recognized with numerous awards for its collaborative and supportive culture.
Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner.
Resolve non-technical issues using approved workflows and collaborate with other CSRs to handle complex cases.
Analyze borrower needs, guide them through program options, and accurately document all interactions.
PeopleJoy provides managed education benefits software for employers. The company has a diverse team united by a shared drive to help others and values progress over perfection in a supportive culture.
Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.