Source Job

• Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows.
• Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency.
• Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.

Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.

• Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
• Navigate multiple software environments to identify root causes and resolve complex problems.
• Take full ownership of inquiries, driving process improvements and ensuring resolution.

Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.

• Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
• Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
• Monitor performance data to deliver insights and recommend process improvements.

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.

• Acknowledge and triage support tickets within SLA timelines
• Reproduce reported bugs, document findings, and escalate when appropriate
• Act as the communication bridge between customers and engineering teams with clarity and empathy

Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.

• Troubleshoot customer issues within our applications to determine next steps.
• Support customers via tickets, phone, email, and virtual meetings to optimize their use of software.
• Create training documentation and knowledge articles to help deflect new cases.

Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses. The company focuses on building a diverse and inclusive workforce with core values of purpose, passion, and continuous improvement.

• Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
• Become Smartsheet Product Certified and support customers via email, phone, and chat.
• Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.

• Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
• Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
• Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.

• Act as the primary point of contact for customer questions across email, social media, community forums, and support tickets.
• Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features.
• Create and maintain support documentation, FAQs, tutorials, and knowledge base articles.

Zoo is revolutionizing the CAD industry by developing advanced hardware design infrastructure and tools. They are a lean, growing team headquartered in Los Angeles, CA, with both local and remote employees, founded and incubated by Embedded Ventures in 2021.

• Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
• Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
• Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.

Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.

• Manage user inquiries across multiple channels, primarily email, ensuring timely and accurate responses.
• Investigate user-reported issues, identify root causes, and escalate bugs to internal teams for resolution.
• Handle product returns and logistics while analyzing user feedback to improve support processes.

This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.

• Handle user inquiries across multiple channels including email and future online chats.
• Investigate incidents thoroughly to identify root causes and provide accurate solutions.
• Escalate critical problems and bug reports to cross-functional teams, managing product returns and feedback.

Flipper is the creator of Flipper Zero, a portable multi-tool device for tech enthusiasts and engineers, and is building new products like Flipper One and BUSY. The team has built a global community of millions and is focused on innovative hardware and software solutions.

• Manage high volume of incoming tickets with strong technical troubleshooting and clear communication.
• Investigate product issues, reproduce problems, and isolate root cause before responding.
• Recognize recurring ticket patterns and improve knowledge base and AI ticket deflection.

Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.

• Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
• Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
• Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.

• Administer and configure the customer support platform day to day, including forms, fields, automations, and routing.
• Gather requirements from the Support team and design workflows to reduce manual effort and improve efficiency.
• Build and maintain integrations with other tools using native apps, REST APIs, and webhooks.

Airalo is the world's first eSIM store, helping people connect in over 200+ countries by revolutionizing the telecom industry. Our team spans 50+ countries and six continents, and we are committed to diversity, inclusion, and equity.

• Serve as the first line of defense for product questions and technical troubleshooting for activity partners.
• Follow up and resolve customer inquiries across channels including phone, email, and Helpdesk, maintaining high satisfaction.
• Represent the voice of customers internally by sharing feedback using Zendesk and contribute to updating Helpdesk resources.

Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a Best Place to Work, the company has raised over $150 million from institutional investors.

• Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
• Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
• Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.

• Serve as first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service.
• Troubleshoot routine software, configuration, account access, and usability issues using established procedures and knowledge base articles.
• Document and manage support tickets, escalate unresolved issues to senior team members with thorough detail.

Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With a globally dispersed team of innovators, they serve 20,000 clients including 30% of the Fortune 500, fostering a diverse and inclusive culture.

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.

Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.

• Provide fast, effective customer support across chat, email, Slack, and video (24x7).
• Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
• Proactively identify emerging trends, escalate crucial feedback, and improve documentation.

Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.

• Provide hands-on technical support to customers across higher education and enterprise, troubleshooting issues like LMS integrations and SSO.
• Build scalable training resources, including onboarding guides, webinars, and help articles to drive customer education and adoption.
• Collaborate cross-functionally to reduce recurring issues and improve product documentation based on support ticket trends.

Poll Everywhere is a 25-person B2B SaaS company on a mission to make presentations more engaging. We aim to hire great people from diverse backgrounds who take pride in their work.