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The Role:
- Provide hands-on support to customers in Australia and New Zealand from North America Pacific Time zone.
- Coordinate with internal teams to advocate for customer priorities and manage incidents.
How you will be contributing:
- Communicate with customers via tickets, phone, email, and virtual meetings.
- Research past issues and identify ticket trends to maintain resolution times.
- Perform application tests and learn customer workflows.
What we are hoping to find in your background:
- Minimum 2 years experience with Texada CloudLink software (SalesLink or ServiceLink).
- Experience in problem-solving complex issues and supporting software.
- Proficiency in using AI tools to enhance workflow efficiency.
Texada
Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses. The company focuses on building a diverse and inclusive workforce with core values of purpose, passion, and continuous improvement.