Maintain and optimize Customer Experience platforms, including Zendesk and AWS Connect, ensuring smooth operations and up-to-date workflows.
Drive the generative AI and automation roadmap, configuring AI solutions to reduce tickets and improve self-service.
Provide technical support for internal CX platform users and partner with vendors for advanced issues.

Qualifications:

2+ years experience as an Administrator of Zendesk, with strong understanding of AI tools in technical support.
Proficiency in troubleshooting, data analytics with Zendesk Explore and Excel/Google Sheets, and change management.
Excellent communication and interpersonal skills, with ability to manage multiple priorities in a fast-paced environment.

Total Rewards @ Turnitin:

Competitive paid time off, self-care days, and national holidays including Founder Days.
Health care coverage, education reimbursement, and access to mental health platform.
Parental leave, retirement plan with match/contribution, and charitable contribution match.

Turnitin

Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.

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