Manager, Customer Care Enablement
Remote regions
USBenefits
Unlimited PTO
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What You'll Do:
- Own Customer Care Enablement Strategy: Design and execute a comprehensive enablement roadmap aligned with KPIs.
- AI & Technology Integration: Spearhead adoption of AI-driven tools across the enablement lifecycle.
- Cross-Functional Partnership: Act as strategic advisor to Customer Service leadership, Product, and Engineering.
What You Have:
- 5+ years in L&D, QA, Enablement, or Customer Support Operations with track record of scaling programs.
- 3+ years leading teams at Manager level, coaching enablement professionals in remote settings.
- Deep familiarity with Salesforce, LMS, and QMS; proven AI/tech implementation experience.
EzCater
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.