Remote Customer service Jobs • Quality Assurance

We’re hiring a Documents Team Lead to manage a team of agents who handle escalated documentation issues, fraud prevention, and onboarding quality for professionals using the Clipboard Health platform. As the Team Lead, you’ll be responsible for agent performance, quality control, queue management, and cross-functional alignment. You’ll coach SMEs to apply good judgment, ensure documentation standards are followed, and help maintain trust and safety at scale.

A detail-oriented professional is needed to ensure the accuracy, consistency, and quality of moderation decisions that uphold Discord's community standards. You will review and audit moderation decisions related to minor safety and exploitative content. You will also provide constructive feedback to moderators, develop calibration sessions, influence policy updates, and report on quality trends.

As a Quality Specialist, you’ll play a vital role in assisting in the delivery of exceptional customer service. You will monitor, assess, and improve the quality of interactions between our CS Teams and end-users, by analysing user interactions, providing feedback, and implementing quality assurance measures. You will contribute to enhancing overall customer satisfaction, maintain service excellence, and improve on internal policies.

Acorns is seeking a Customer Support Quality Assurance (QA) Lead to help Acorns Support build a world-class quality assurance program. As the QA Lead, you will play a critical role in shaping the quality of our agents and happiness of our customers. The QA Lead oversees the implementation, evaluation, and overall performance of Customer Support quality assurance function, driving improved contact center agent performance and providing actionable insights on customer satisfaction.