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Minted
Minted
4 open remote positions
Minted is a marketplace that empowers independent artists to sell and scale their work, bringing independent design to consumers worldwide. The company employs 350+ full-time employees and is headquartered in San Francisco, with a culture obsessed with great design, art, and interiors.
Salary Distribution
4 of 4 jobs
Open Positions
Create digitally native work across social, paid media, email, web, and other digital experiences. Collaborate with social, copy, marketing, and production to develop platform-specific creative. Translate creative direction into polished executions across multiple formats, balancing multiple projects in a fast-paced environment.
Figma
Adobe Creative Suite
After Effects
Premiere Pro
Motion Design
Serve as direct supervisor of a team of Customer Service Leads and Representatives, providing coaching and support to ensure premium customer service. Drive productivity through queue management, adherence monitoring, and real-time feedback via Slack and Google Hangouts. Collaborate with cross-functional teams to identify roadblocks and deliver actionable solutions to enhance the customer experience.
Leadership
Customer Service
Communication
Problem Solving
ECommerce
Resolve post-print issues by working directly with customers over live communication channels to identify and troubleshoot design file problems. Serve as a cross-departmental liaison, handling initial triage for quality and replacement orders while ensuring a seamless customer experience. Navigate Adobe Illustrator and Photoshop files to diagnose print issues, proofread, and edit design files as needed.
Adobe Illustrator
Adobe Photoshop
Salesforce
Customer Service
Handle phone, email, live chat, and social media interactions with warmth and ownership. Resolve unique customer concerns and fulfillment challenges without relying on a script. Manage multi-system workflows and document interactions in CRM platforms like Salesforce.
Salesforce
Customer Service
Problem Solving
Written Communication
Attention To Detail