Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are roughly doubling their user base over the next year and creating their first dedicated support team for the product, offering a collaborative and fast-paced culture.
Field inbound tickets, calls, and chats from court reporters using Maggie, resolving common issues like account access and configuration in real time.
Triage incoming issues, coordinating with Magna IT teammates or filing bug reports with the engineering pod when the root cause is hardware or a product bug.
Build knowledge bases, runbooks, and training material from scratch while taking on-call shifts for P0 emergencies during live depositions.