Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets.
Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features.
Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues.

What You’ll Need:

2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role.
Experience supporting SaaS, developer tools, engineering software, or CAD products.
Exceptional written and verbal communication skills and strong problem-solving abilities.

Nice to Have:

Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows.
Experience creating technical documentation, tutorials, or help center content.
Exposure to AI-powered products or technical software applications.

Zoo

Zoo is revolutionizing the CAD industry by developing advanced hardware design infrastructure and tools. They are a lean, growing team headquartered in Los Angeles, CA, with both local and remote employees, founded and incubated by Embedded Ventures in 2021.

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