Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment
Provide technical and creative support to enterprise customers via written communication and calls
Investigate technical issues and create detailed bug reports that save engineering time

WHAT YOU’LL NEED:

Experience with a mix of video editing, content creation, creative workflows, or generative AI tools
3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management)
Proven track record handling enterprise customers and complex escalations

Runway

Runway is building AI to simulate the world through merging art and science. Their team consists of creative, open-minded, caring, and ambitious people determined to change the world.

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