Responsibilities and Duties:
- Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
- Work within a global support team covering 24x7x365 operations
- Creates and manages support cases in Avid’s case management system as appropriate reproduces and logs bugs as required
Skills:
- Has a passion for Avid technology and expert knowledge of Avid solutions
- Has expert knowledge of post-production workflows
- Has experience in the Media Industry (Production and Post-Production)
Qualifications:
- BA (Hons) or BSc in relevant degree such as Media, Electronics or Computing
- Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, and asset management preferred
- Knowledge of post-production workflows, terminology, and equipment a plus
Avid
Avid provides technology and collaborative tools for creators to entertain, inform, educate, and enlighten the world. They focus on serving visionaries in film, television, news, sports, music, and live concerts, and they are committed to bringing passion and customer focus to their business.