Support Manager

Responsibilities:

• Handle user inquiries across multiple channels (e-mail, with potential expansion to online chats in the future).
• Investigate user incidents thoroughly to identify root causes and provide accurate solutions.
• Escalate critical problems, bug reports, and corner cases to relevant cross-functional teams.
• Manage product returns and replacements, ensuring a smooth process.
• Collect and structure user feedback to improve products and documentation.

Requirements:

• 1.5+ years of experience in Technical Support.
• Experience with ticketing systems (Zendesk highly preferred).
• Strong skills in investigating client issues and gathering detailed information.
• Strong customer orientation, empathy, stress resistance, and attention to detail.
• Excellent written communication skills and ability to work independently.

What We Offer:

• Choose your work format: office, hybrid, or fully remote from anywhere in the world.
• All necessary equipment for a comfortable working environment.
• Benefits such as VHI, corporate sports, foreign language courses, and therapy sessions.
• Five-day workweek with flexible start to the working day.