Serve as the first point of contact for arts organizations, answering questions and troubleshooting complex software workflows.
Provide high-quality support across tickets, live chat, and phone, and meet or exceed KPIs including first response time and CSAT.
Test and verify software bugs, document issues, and communicate to support team leaders or product teams.

Tools and Collaboration:

Navigate Zendesk, Slack, Jira, and other tools to document, answer, and escalate support tickets.
Research issues in Zendesk, Slackbot, and Jira to identify trends and prevent duplication of work.
Leverage modern AI tools like Zendesk Copilot and Gemini to streamline workflows and accelerate issue resolution.

Qualifications and Growth:

1+ years experience in technical support, troubleshooting, or database administration.
Willingness to quickly learn new technologies, including Neon One products and integrated systems.
Participate in training sessions, embrace continuous learning, and provide cross-functional support for other products.

Neon One

Neon One is a leader in nonprofit software since 2004, creating intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen. The company operates with a customer-first mindset, powered by empathy, innovation, and a shared mission to empower organizations, with a fully remote collaborative culture.

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