Technical Support Specialist I

Essential Duties & Responsibilities:

• Serve as first point of contact for customer inquiries via phone, email, chat, and support portal.
• Troubleshoot routine software and configuration issues using runbooks and knowledge base.
• Manage support tickets, document issues, and escalate complex cases to senior support.

Requirements & Skills:

• 1–2 years of customer service or technical support experience.
• Basic understanding of web-based applications, SaaS, and networking fundamentals.
• Excellent written and verbal English communication skills.

About Mitratech:

• For over 35 years, Mitratech has focused on solving complex needs for legal, risk, and compliance.
• They serve over 500,000 users in 160 countries with a diverse and entrepreneurial culture.
• The company values individual excellence and provides learning opportunities in a fun environment.