You're the first call when a court reporter has an issue with Maggie, triaging quickly and resolving what you can.
You'll work closely with the Support Supervisor, Product Subject Matter Expert, and Magna IT team to resolve issues.
You'll help build the knowledge base, runbooks, and training material because the team is starting from scratch.

What a Day Looks Like:

Field inbound tickets, calls, and chats from court reporters using Maggie.
Triage incoming issues: is this a Maggie product issue, a hardware/IT issue, or a feature request?
Coordinate with Magna IT teammates and file clean, reproducible bug reports with the engineering pod.

Qualifications:

3+ years in customer-facing technical support with B2B SaaS, IT help desk, or legal tech.
Calm under pressure with sharp triage instincts and strong written communication.
Comfortable on Windows and Mac with basic networking fluency, and available for on-call rotation.

Magna Legal Services

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are roughly doubling their user base over the next year and creating their first dedicated support team for the product, offering a collaborative and fast-paced culture.

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