Service Desk Level 1 Analyst
Remote regions
MexicoBenefits
2w PTO
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Role Overview:
- Location: Remote (Mexico)
- Schedule: 3rd Shift (4p CST or after); Monday through Friday
- Pay Rate: 14,000 MXN per month
Your Mission:
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely and accurate resolution of issues while delivering exceptional customer service.
What You Bring:
- High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
- 1–2 years in a technical support role, preferably in a service desk environment.
- Strong customer service skills with the ability to explain technical solutions clearly.
DYOPATH
DYOPATH is an IT service company known for its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative, upbeat environment and invest in employee growth through certifications and career paths.