Remote Information technology Jobs • Microsoft Office

The Business Analyst (BA) will play a critical role in supporting technical focused solutions and behavioral health initiatives for the VA Safeguard to Prevent Veteran Suicide contract. The BA will bridge the gap between clinical teams, leadership, and technical partners. This position is responsible for gathering requirements, analyzing data, improving processes, and supporting the design and implementation of technical solutions that enhance access, quality, and efficiency of behavioral health care services.

Provide front line phone support for Customers, Field Engineers, and Sales Professionals to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.