Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Provide omnichannel technical support for laptops, desktops, mobile devices, and client applications.
Deliver first-contact resolution for common IT requests such as password resets and account access.
Manage ticket lifecycle by logging, prioritizing, tracking, and closing tickets according to SOPs.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of over 600 skilled tech professionals based in Latin America, they help U.S. companies achieve digital transformation goals through top-tier technology solutions.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Provides tier 1 phone support for clinical and technical questions from workforce members.
Manages incident lifecycle including logging, analyzing, resolving, and following up on application issues.
Performs advanced technical duties for enterprise system monitoring and computer operations.
Piedmont Healthcare is a healthcare system providing medical services to communities. The organization emphasizes a supportive culture focused on employee success, wellness, and comprehensive benefits.
Serve as the first point of contact for federal application users, authenticating callers and documenting tickets with relevant information.
Assist users with navigation, troubleshooting, and resolution of common issues such as profile creation, travel requests, and expense reports.
Escalate complex tickets to Tier 2 support, assess urgency, and notify users of outages or service-impacting events.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI fosters a culture driven by core values focused on integrity, ownership, and customer delivery.
Assist customers with PDI Enterprise software issue resolution, documenting work in case notes and escalating issues appropriately.
Identify, analyze, and resolve issues while working with SMEs and Software Engineers to create knowledgebase content and support software quality assurance.
Provide on-call support, mentor team members, and occasionally instruct classes on PDI products and best practices.
PDI Technologies empowers convenience retail and petroleum brands with cutting-edge technology solutions, including loyalty programs, shopper insights, and real-time market intelligence via apps like GasBuddy. They are a global team committed to excellence, collaboration, diversity, and growth.
Provide remote technical support to resolve complex hardware, software, and network issues for a diverse user base.
Manage and prioritize support tickets, configure user accounts and devices, and ensure service-level agreements are met.
Coordinate with internal teams, external resources, and vendors to maintain system availability and support IT projects.
Jobgether is an AI-powered hiring platform that matches candidates with opportunities. The platform fosters an inclusive, people-focused culture and emphasizes remote work.
Provide technical support and customer service to end users via phone and chat, resolving computer-related issues.
Document and escalate help requests using a tracking system while maintaining call and support metrics.
Collaborate with IT departments to ensure issues are resolved, and obtain certifications like CompTIA A+.
Liberty University is a Christian university dedicated to training champions for Christ through faith-driven education. As one of the largest Christian universities in the U.S., it employs a diverse community of faculty, staff, and student professionals united by a shared mission.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Act as account administrator, managing user access and resolving access-related tickets.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log interactions, escalate when needed, and follow up to ensure customer satisfaction.
DYOPATH is an IT services company dedicated to providing outstanding IT service and support. They foster an award-winning culture based on their L.O.V.E. philosophy, investing in employee growth through certifications and career paths.
Manage high volumes of incoming service requests via phone and chat, ensuring timely ticket creation and accurate documentation.
Perform initial ticket triage, assess scope and impact, and assign tickets to appropriate technicians based on urgency and skill sets.
Monitor service levels, conduct follow-up calls, and maintain accurate records to ensure no request goes unresolved.
US Security & IT provides IT services and security solutions to clients. They are a remote-first company with a collaborative team environment and a strong focus on customer satisfaction.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.
Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.
This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Deliver exceptional technical support via email and occasional phone, troubleshooting product bugs, account access, and other technical issues.
Guide healthcare professionals through the platform, document bugs and feature requests, and communicate customer needs to internal teams.
Work fully remotely on a Pacific Time schedule, analyzing customer data and collaborating with cross-functional teams to ensure high-quality support workflows.
A healthcare technology company providing an API-first electronic health record platform to help providers deliver accessible care. The company values human-centered support, autonomy, and continuous improvement, with a distributed remote team.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation for efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users to reduce frustration and build trust.
Collaborate effectively as both a team player and independent contributor, adapting to shifting priorities and stepping in when needed.
Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.
Triage and resolve employee support requests across SaaS tools like Google Workspace, Slack, and Zoom.
Manage user onboarding/offboarding, access reviews, and device lifecycles with a focus on security.
Improve workflows and create documentation to help employees solve common technical issues independently.
Heartbeat Health is a virtual-first cardiovascular care company combining telemedicine, diagnostics, and AI-powered insights to improve heart care. It is a remote-first, mission-driven team where employees value autonomy, diversity, and mutual support.
Provides exceptional customer service and engagement via telephone.
Identifies customer needs and assists them with healthcare related issues through outreach programs.
Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.
Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.