Customer Service Analyst (Mid-Level) Remote US Support

About PDI Technologies:

• We empower leading convenience retail and petroleum brands with technology that drives growth and operational efficiency.
• Our global culture fosters diversity, inclusion, and values authenticity, trust, and curiosity.

Role Overview:

• You will provide sustained support to customers experiencing software and hardware issues with PDI Enterprise.
• You will collaborate with internal teams to create knowledgebase content and support software quality assurance.
• You will mentor team members and provide on-call support as needed.

Qualifications:

• You have top-notch customer service skills and the ability to build rapport.
• You can troubleshoot complex software issues and translate technical issues into layman's terms.
• You are proficient with MS Office Suite and have a desire to support and train customers via multiple channels.

Benefits & Culture:

• We offer a competitive salary, market-competitive benefits, and a quarterly perks program.
• We encourage work-life balance with ample time off and, where appropriate, hybrid working arrangements.
• Employees have access to continuous learning, professional certifications, and leadership development opportunities.