You will answer client questions and resolve or escalate issues with accuracy, empathy, and efficiency.
You'll master ClearGov's products and help create Support Center content.

Key Responsibilities:

Provide first-line support across phone, email, chat, and remote Zoom sessions.
Manage complaints, partner cross-functionally, and coordinate escalations.
Support content creation based on ongoing support trends.

What Makes You a Great Fit:

You take ownership, communicate clearly, and solve problems.
You learn quickly, care about the team, and bring a sense of humor.
You have customer service experience and technical aptitude.

Benefits & Culture:

Remote and flexible work environment with meaningful work.
Competitive compensation, benefits, and opportunities to grow.
Collaborative, high-performing team that values transparency and connection.

ClearGov

ClearGov builds a financial operating layer for the public sector, helping local governments and school districts manage finances. Over 2,000 public sector organizations use the platform; the culture values transparency, empathy, collaboration, and connection.

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