Technical Client Success Specialist (f/m/d)

What you'll do:

• Act as the first point of contact for incoming technical support requests, providing professional and customer-focused assistance throughout the initial support experience.
• Triage, categorize, and prioritize incoming tickets according to urgency, complexity, and business impact, resolving straightforward issues and escalating complex ones.
• Maintain accurate and complete case records, communicate clearly with clients and stakeholders, and contribute to knowledge sharing and process improvements.

What we're looking for:

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with clients experiencing technical issues.
• Basic technical troubleshooting knowledge and a genuine interest in technology, with the motivation to continue developing technical expertise.
• Excellent organizational and time-management skills, including the ability to manage multiple support requests and competing priorities in a fast-paced environment.

Benefits:

• Four-day Flexi-Week arrangement, with one lighter or fully disconnected day each week while maintaining full pay and holiday allowance.
• Flexible hybrid working model, monthly contribution toward work-related expenses, and a furniture package for a comfortable home workspace.
• Access to global health and wellbeing initiatives, learning and professional development opportunities, and peer-to-peer recognition programs.