You will provide high-level technical application support to internal colleagues, publishers, and advertisers through email, phone, and internal ticketing systems.
You will identify technical issues, test new features, and maintain knowledge bases to ensure accurate and accessible technical information.
You will act as an intermediary between Account Managers and Developers, translating customer needs into clear technical solutions.
This partner company provides digital marketing platforms that help publishers and advertisers manage campaigns and engage audiences. The work culture is international, collaborative, and process-oriented, with a focus on flexibility and professional development.
Provide first-level customer support across phone, email, chat, and remote-access tools.
Troubleshoot basic technical issues and manage support requests via Zendesk.
Document issues, escalate complex problems, and contribute to product improvement.
They provide specialized flooring and space-design software solutions. They foster a collaborative and inclusive environment with opportunities for learning and career growth.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.
Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.
Act as the initial point of contact for clients, triaging, troubleshooting, and resolving technical issues.
Engage with clients to address inquiries about products and solutions while maintaining high customer service standards.
Collaborate with peers and document issues in a ticketing system to ensure efficient resolution.
BlueMatrix develops web applications for authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. The team consists of ambitious and passionate individuals with a global presence in New York City, Durham, London, Edinburgh, and Timisoara, Romania.
Respond to customer enquiries through phone, email, web requests, and support channels.
Investigate technical issues, identify solutions, and guide customers through corrective actions.
Accurately record customer interactions, issues, and resolutions within CRM and support systems.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, the company fosters a culture of curiosity, courage, and commitment.
Provide first-level technical support via ticketing, email, and phone during night shifts.
Monitor systems and perform preventive maintenance to ensure availability and reliability.
Escalate complex issues to second and third-level teams while maintaining clear communication.
The company provides managed IT services and technical support for customer environments. It maintains a collaborative culture with a proactive approach to system monitoring and incident management.
Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Provide technical support to clients via cases and chat, ensuring efficient resolution.
Develop subject matter expertise in RainFocus technology and maintain ownership of each case.
Collaborate with internal teams to accelerate issue resolution and deliver timely updates.
RainFocus provides an industry-disrupting software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe, Cisco, and IBM. The company is well-funded, rapidly growing, and fosters a culture that cares about employees, customers, and the world.
Field complex and escalated technical issues for high-value clients.
Work directly with clients to resolve issues and maintain SLAs.
Serve as escalation point and product expert for support reps.
Granicus builds technology that transforms the Govtech industry, connecting governments with constituents. With 5,500+ government agencies and 300M+ citizen subscribers, they are recognized on GovTech 100 and BuiltIn's best places to work.
Provide timely, professional customer service to federal government customers in a 24x7x365 support model.
Manage customer cases and requests using CRM platforms, ensuring accurate documentation and resolution.
Coordinate non-technical post-sales support including account access, licensing, warranties, and logistics.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a platform that facilitates job applications and emphasizes efficiency and fairness in recruitment.
Provide Level 1 and Level 2 technical support to PAR's customers, diagnosing and resolving hardware and software issues remotely.
Coordinate field service dispatch and support new system installations, staging, and commissioning.
Prioritize and manage support cases, determining when escalation or field service is required.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. They embrace a 'Better Together' ethos and focus on delivering unified customer experience solutions.
Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.
ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.
Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.
Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.
TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.
Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
Follow up with users to confirm satisfaction and pursue ongoing training and certifications.
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.
Participate in process improvement initiatives and maintain knowledge of ITIL best practices.
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.