Customer Support Analyst

Day to Day Responsibilities:

• Own and manage assigned customer tickets from intake to resolution or escalation.
• Troubleshoot customer-reported issues directly with urgency and resolve what you can.
• Communicate proactively, flagging blockers, risks, or workload concerns before they become someone else's problem.

Experience and Skills Required:

• At least 2 years hands-on experience working tickets in a formal service management system.
• A track record of resolving customer issues independently with clear escalation judgment.
• Strong, professional written and spoken communication.

Our Culture:

• We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
• We operate with radical transparency, embrace scrappiness, and build solutions that anticipate customer needs.

Benefits/Perks:

• Competitive compensation packages recognizing your expertise and contributions.
• Remote-first culture providing flexibility and balance.
• Comprehensive health, dental, and vision insurance starting day one.