New Customer Solutions Guide

What you'll do:

• Handle escalated customer cases requiring deep troubleshooting and cross-functional coordination.
• Manage escalation prioritization and de-escalate high-risk interactions.
• Provide real-time guidance and mentorship to Tier 1 agents.

What you'll bring:

• 3+ years of customer support experience in a complex contact center environment.
• Strong analytical and problem-solving skills with a customer-first mindset.
• Familiarity with CRM tools, ticketing systems, and Microsoft products.

What you'll gain:

• The opportunity to build products and a company from the ground up.
• Competitive compensation including medical, dental, vision, and 401(k) with employer match.
• Generous PTO, parental leave, and other benefits to support your wellbeing.