Own complex or high-impact brand tickets through resolution, applying judgment beyond macros within established frameworks.
Serve as the first escalation point for issues, guiding them through active tickets and chats.
Identify root causes behind recurring issues and recommend fixes, not just workarounds.

Requirements:

Bachelor's Degree or equivalent experience with 2-4 years in customer support, brand/account support, or product operations.
Strong working knowledge of support workflows and common edge cases, with troubleshooting that goes beyond macros.
Clean, concise written communication suitable for Product or Engineering review.

Benefits:

Medical & Dental Coverage at 70%, Equity in ShopMy, Flexible PTO, 14 weeks of parental leave.
Wellness & Social Stipend, Technology Stipend, Learning & Development Stipend, 401k program with 3% automated contribution.
Wellhub Membership, Company retreats, Birthday PTO, and new NYC HQ office.

ShopMy

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs while enabling top creators to monetize their influence. It recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, and offers a fast-paced, high-growth environment with accomplished teammates.

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