Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
Provide timely, friendly, and high-quality support to customers via email or phone.
Lead and track complex product and cross-team initiatives, keeping stakeholders informed.

The Skillset:

Have demonstrated excellence in customer-facing roles for at least one year.
Embrace change and navigate challenges and ambiguity.
Work strategically in a fast-paced, high-growth environment, managing multiple priorities.

What you’ll get:

Flexible PTO and 11 company holidays.
Fully-paid health benefits including Medical, Dental, and Vision.
12 weeks of 100% paid parental leave, plus additional recovery time for birthing parents.

Flock Safety

Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.

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