Customer Success Associate

What you'll do:

• Handle high volume of user support requests via email, phone, and social media.
• Triage incoming issues, accurately diagnose, and escalate bugs to engineering team.
• Act as advocate for users, identify trends to enhance support process.

What you'll bring:

• Natural people person and relationship builder.
• Tech savvy with experience in support tools like Zendesk, Salesforce, and Confluence.
• Excellent communicator, both written and verbal.

What's in it for you:

• Equity/stock options in a profitable growing company.
• Great medical, dental, and vision coverage.
• Fully stocked snack bar and weekly catered lunches.