Source Job

• Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
• Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
• Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.

Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.

• Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
• Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
• Collaborate with team members and escalate advanced cases as needed to the appropriate teams.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.

• You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
• You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
• You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.

ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.

• Handle a high volume of partner inquiries via email, live chat, and phone support, resolving technical, account, billing, and product questions.
• Build relationships with partners by understanding their business goals and helping them get measurable value from StreetEasy.
• Serve as the voice of the partner, translating frontline insights into actionable feedback for product, operations, and sales teams.

StreetEasy is a real estate platform that helps people buy, sell, finance, and rent homes. As part of Zillow Group, it is one of the most-visited real estate platforms in the U.S., with a culture focused on innovation and inclusion.

• Be the first point of contact for all customer questions and queries.
• Construct and execute plans to identify, escalate, and remediate operational challenges.
• Work closely with Sales, Customer Success, Implementation, Engineering, and Product teams.

H1 provides a platform that leverages data and AI to unlock medical insights, promoting health equity and improving patient outcomes. The company fosters a collaborative culture focused on innovation and impact, though exact size is not specified.

• Serve as an expert on Flock Safety products, providing quick and high-quality assistance to customers via phone, chat, and email.
• Partner with Product, Engineering, Operations, Sales, and other teams to resolve escalated situations and improve customer experience.
• Contribute to the Customer Help Center and make recommendations to enhance the product network.

Flock Safety builds technology that reduces crime and protects privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.

• Handle inbound client contacts via portal, email, and phone with prompt response times.
• Perform immediate triage and ticket creation in Zendesk, resolving routine issues per documented playbooks.
• Escalate technical issues to engineering support and communicate timely status updates to clients.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, they combine technology with human expertise, serving more than 75,000 customers worldwide, including 40% of the Fortune 500.

• Respond to customer inquiries via email and live chat with timely, professional communication.
• Troubleshoot technical issues and become a product expert to educate customers on features.
• Partner with cross-functional teams to improve processes and capture customer feedback.

WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.

• Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
• Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
• Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.

• Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
• Assist customers with product questions, orders, shipping, subscriptions, and account issues.
• Navigate multiple systems and maintain accurate documentation while delivering empathetic service.

ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.

• Triage and resolve customer requests via Zendesk and internal tools.
• Investigate time-sensitive issues using data to confirm root cause before escalating.
• Build deep working knowledge of Focal's systems to diagnose issues independently.

Focal Systems is a pioneering Silicon Valley startup that develops retail AI solutions using deep learning computer vision. The company is a tight-knit, rapidly expanding team of hard-working professionals from top universities and tech companies.

• Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
• Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
• Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.

• Deliver friendly, knowledgeable phone, email, and chat support to customers.
• Guide customers through product features, troubleshooting, and best practices.
• Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.

Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.

• Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
• Provide timely, friendly, and high-quality support to customers via email or phone.
• Lead and track complex product and cross-team initiatives, keeping stakeholders informed.

Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.

• Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner.
• Resolve non-technical issues using approved workflows and collaborate with other CSRs to handle complex cases.
• Analyze borrower needs, guide them through program options, and accurately document all interactions.

PeopleJoy provides managed education benefits software for employers. The company has a diverse team united by a shared drive to help others and values progress over perfection in a supportive culture.

• Provides customer service solutions and resolves inquiries within service level agreements.
• Operates independently using guidelines to match customer needs with products and services.
• Uses tools like ServiceNow to track issues and support continuous improvement.

Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.

• Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
• Manage provider listings, procedure additions/deletions, and customer requests following established processes.
• Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.

Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.

• Be the first point of contact for customer questions through email and phone.
• Become a product expert and escalate issues while maintaining communication.
• Collaborate with team to improve processes and contribute to knowledge banks.

Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.

• Provide exceptional customer service by building rapport and relationships with our customer base, always being professional, courteous, and respectful.
• Troubleshoot and solve issues using all available tools and resources, including taking calls, emails, and chat sessions, while documenting customer issues in Salesforce.
• Contribute to creating training documentation and document enhancement requests and software defects for the development team.

LINQ is a high-growth software company empowering K-12 district teams with cloud-based solutions for finance, HR, nutrition management, and payments. The team is talented, committed, and fiercely loyal problem-solvers, trusted by 30% of U.S. school districts to serve over 1 billion meals and process payroll for 364,000 educators annually.

• Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
• Make outbound calls and send follow-up emails to resolve patient concerns.
• Be the first point of contact for patients via phone, text, email, and chat.

Getlabs is the leading platform for at-home diagnostics. They have raised $50M from strategic investors including Labcorp and Quest, and their mission is to save lives by expanding access to diagnostics for everyone.