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Responsibilities:
- Respond to inquiries via phone, email, chat, SMS, and ticketing systems.
- Follow documented workflows to resolve non-technical issues.
- Maintain detailed case notes and guide borrowers through program options.
Qualifications:
- Process-driven, organized, and highly detail-oriented.
- Strong communication skills with high empathy.
- Quick learner who can master new program rules.
Success Metrics:
- Consistently meet service-level agreements.
- Maintain high customer satisfaction and borrower feedback.
- Contribute ideas to improve workflows and enhance experience.
PeopleJoy
PeopleJoy provides managed education benefits software for employers. The company has a diverse team united by a shared drive to help others and values progress over perfection in a supportive culture.