Call Center Representative

Job Summary:

• As a Call Center Representative, you will handle inbound and outbound calls to address customer inquiries and resolve issues.
• You will document interactions accurately in CRM systems and escalate complex cases as needed.
• You will work with your team to meet performance goals and maintain high customer satisfaction.

Key Responsibilities:

• Respond to inbound calls about products, services, billing, and account issues.
• Initiate outbound calls for follow-ups and service updates.
• Maintain up-to-date knowledge of company offerings and procedures.

Required Qualifications:

• High school diploma and strong verbal communication skills.
• Active listening and basic computer proficiency.
• Reliable internet connection and ability to work flexible shifts.

Preferred Qualifications:

• Previous customer service or call center experience.
• Familiarity with CRM software and problem-solving skills.