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Qualifications:
- 1 year of customer service or call center experience required.
- High school diploma or GED preferred.
- Technical savvy with ability to use multiple browsers and systems.
Responsibilities:
- Take lead in addressing customer questions via phone, email, and chat.
- Manage large amounts of inbound calls without a script.
- Maintain punctuality and attendance at all scheduled times.
Required Skills/Abilities:
- Strong phone, verbal, and active listening skills.
- Customer focus and adaptability to different personality types.
- Ability to maintain composure in challenging situations.
Five Star Call Centers
We provide outsourced customer service solutions for clients like J.W. Pepper, the largest US sheet music retailer. We value diversity and are committed to cultivating a professional, diverse workforce of all backgrounds.