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Responsibilities:
- Take the lead in addressing customer questions and concerns on all products and services through phone, email, and chat.
- Manage large amounts of inbound calls in a timely manner, able to work without a script.
- Identify customer needs, clarify information, research, and provide solutions or alternatives.
Qualifications:
- 1 year of customer service or customer support experience required.
- 1 year of previous call center or office background experience required.
- Technical savvy with ability to use Outlook, Word, and Excel; CRM knowledge a plus.
Pay and Schedule:
- Pay starts at $14/hour, with shift differential for nights and weekends.
- Full-time, Monday to Friday, 40 hours per week, with paid training.
- Benefit eligible after 60 days.
J.W. Pepper
J.W. Pepper is the largest US sheet music and accessory retailer, serving bands, choirs, and orchestras in schools, churches, and community groups. They are a large company that values a helpful attitude and enthusiasm for music, fostering a professional and diverse workforce.