Remote Customer service Jobs · MI

• Take the lead in addressing customer questions and concerns on all products and services through phone, email, and chat.
• Manage large amounts of inbound calls in a timely manner, identify customer needs, and provide solutions or alternatives.
• Maintain professionalism, positivity, and adaptability while multi-tasking between systems and handling challenging situations.

J.W. Pepper is the largest US sheet music and accessory retailer, serving bands, choirs, and orchestras in schools, churches, and community groups. They are a large company that values a helpful attitude and enthusiasm for music, fostering a professional and diverse workforce.

• Manage large amounts of incoming phone calls and identify customer needs to achieve satisfaction.
• Build sustainable relationships through open and interactive communication, providing accurate information using the right methods.
• Meet personal and team sales targets, call handling quotas, and keep accurate records of interactions.

A1 Garage Door Services provides garage door repair and installation services to residential and commercial customers. They emphasize a culture of ownership, reliability, and customer focus with internal promotion opportunities.

• Answer emergency and non-emergency calls, dispatch responses, and monitor medical alerts with compassion.
• Provide exceptional customer support using scripted and non-scripted responses in high-pressure situations.
• Record call details accurately, troubleshoot alarms, and recommend preventative healthcare services.

VRI connects people with care through non-emergency medical transportation and personal home care services. They serve the underserved to improve access and outcomes, with a focus on compassionate support.