Patient Experience Representative

Responsibilities:

• Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
• Make outbound calls and send follow-up emails to resolve patient concerns.
• Be the first point of contact for patients via phone, text, email, and chat.

Requirements:

• 2+ years of customer-facing experience with medical experience.
• Tech-savvy, efficient, and self-motivated.
• Empathetic, proactive, and takes pride in helping people resolve issues.

Benefits:

• $17/hr with valuable stock option plan for full-time employees.
• Medical, dental, and vision insurance options.
• Paid time off and a dynamic work environment.