Concierge Receptionist - Part Time, Weekends only - Remote

Role Overview:

• Act as the first point of contact for members, creating a welcoming impression and scheduling medical appointments.
• Manage phone lines and address member concerns in real time, demonstrating agility.

Responsibilities:

• Answer incoming patient calls, texts, portal communications, and emails within departmental goals and SLAs.
• Handle tasks in the Navigator system efficiently and book appointments based on patient requests and company policy.
• Screen patients for demographic and appointment information and input it into CRM and EHR.

Experience & Skills:

• High School degree or higher with 1-3 years of customer service, hospitality, or medical office experience.
• Strong administrative background, especially in managing customers on the phone, and solid database/systems skills.
• Exceptional organizational, interpersonal, and communication skills with attention to detail.