Patient Success Specialist

Job Summary:

• We are seeking a dedicated and empathetic Patient Success Specialist to support patients throughout their journey, ensuring a seamless and positive experience.
• Responsibilities include assisting with non-billing matters, addressing needs with care, and collaborating with internal teams to enhance service delivery.

Key Responsibilities:

• Serve as the primary point of contact for patients, handling test status updates, portal login issues, and coordinating redraws.
• Manage inbound calls and live chats to deliver timely assistance.
• Maintain accurate records in Salesforce CRM and escalate issues as needed.

Qualifications:

• Strong interpersonal and communication skills with a patient-centered approach.
• Proficiency with Salesforce CRM and ability to manage multiple tasks.
• Previous customer service or healthcare experience is a plus; Spanish-speaking preferred.

What We Offer:

• Comprehensive benefits including medical, dental, vision, life, and disability insurance.
• Fertility care benefits, pregnancy and baby bonding leave, and 401(k) with commuter benefits.
• A culture of growth working alongside elite professionals in genetic disease management.