Customer Experience Associate

Primary Responsibilities:

• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
• Supports Sales team with account setup, kit orders, and order tracking, and responds promptly to customer inquiries and complaints.
• Documents all interactions, escalates issues as needed, and maintains knowledge of genetic tests and HIPAA policies.

Qualifications:

• High School degree or equivalent required; two- or four-year degree preferred.
• At least 2 years of prior customer service experience; multi-lingual skills are a strong plus.
• Proficiency with Microsoft Office, Google Suite, and Salesforce CRM platform, with excellent attention to detail.

What We Offer:

• Comprehensive medical, dental, vision, life, and disability insurance plans.
• Pregnancy and baby bonding leave, 401k benefits, commuter benefits, and free genetic testing for employees and their families.
• A growth-oriented culture working alongside industry elites, with opportunities to be challenged and take pride in changing the landscape of genetic disease management.