Patient Support Coordinator
Remote regions
UKBenefits
5w PTO
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Role Overview:
- Be the warm, knowledgeable voice for patients from their first interaction with Montu UK.
- Handle around 450 calls per week, spending roughly five minutes per call.
- Combine efficiency, empathy, and expertise to ensure every patient feels supported.
Key Responsibilities:
- Manage inbound and outbound calls to guide patients through their treatment journey.
- Book appointments, complete documentation, and resolve queries with empathy.
- Update patient information accurately and comply with GDPR.
Requirements:
- High-volume call centre experience with complex queries.
- Customer/patient-focused background demonstrating empathy and problem-solving.
- Strong verbal and written communication and IT proficiency.
Benefits:
- 25 days holiday (rising to 27 after year one, 30 after three) plus bank holidays.
- Flexible shift pattern with work-from-home options.
- Pension matching up to 5%, private healthcare, cycle-to-work scheme.
Montu UK
Montu UK is a leading digital health company specializing in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. As a fast-growing organization, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare.