Patient Care Consultant

Role Purpose:

• Provide personalized patient support before, during, and after care.
• Deliver accurate information and resources to help patients navigate their healthcare journey.
• Anticipate patient needs and act as a liaison between patients and clinical offices.

Responsibilities:

• Demonstrate active listening and empathy to understand patient needs.
• Manage inbound and outbound communications across multiple channels.
• Ensure timely lead follow-up and maintain accurate CRM documentation.

Qualifications:

• Prior experience in customer service, hospitality, healthcare, or social work.
• Associate’s degree preferred or equivalent experience.
• Strong team orientation and ability to work independently.