Customer Success Associate

Responsibilities:

• Serve as key support contact for providers, responding to inquiries and resolving issues in a timely and professional manner.
• Build and maintain positive relationships with Marketplace providers to promote engagement and satisfaction.
• Actively manage procedure additions and deletions, and create new bundles as needed.

Requirements:

• Bachelor’s degree or equivalent work experience; past experience in a healthcare setting required.
• 2-3 years of experience in Implementation, Account Management, or related field.
• Strong customer service, relationship-building, and communication skills.

Benefits:

• Full health benefits (medical, dental, vision), flexible spending and health savings accounts.
• Company paid life insurance, short-term and long-term disability, company equity, 401(k).
• Company paid holidays, flexible time off, and employee wellness program.