Support members on their healthcare journeys as part of the Member Care team. As a Field Support Representative, you will help members by answering their questions, solving their problems, and ensuring they have access to the care they need in Ohio. The Field Support team works in the field supporting members at their worksites, partnering closely with Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.
As a Customer Success Manager at Karbon, you'll take ownership of your own clients and become an expert in the best practices of practice management. You'll provide consultative advice, lead successful projects, and function as a crucial link between customers and Karbonites. Responsibilities include creating success strategies, building strong customer relationships, promoting product adoption, managing renewals, monitoring customer health, and advocating internally.
The Customer Success Manager will be responsible for taking care of a large number of larger customers by ensuring their continued retention and growth. The candidate will build relationships with customers, understand their priorities, and ensure they are set up for success both today and in the long term. The CSM will be the face of PostHog for anywhere from 30-60 paying customers in the $10k-$100k ARR range.