Maintain positive client health scores and NPS while managing relationships throughout customer lifecycles.
Proactively engage with assigned book of business, driving adoption and optimization of system best practices.
Partner with cross-functional teams including Account Managers, Professional Services, and Support to drive expansion opportunities and address customer concerns.
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, the company has been recognized as one of the best places to work over 10 times, with a culture centered around impact, inclusion, and flexibility.
Build trusted relationships with customer stakeholders and drive product adoption across a defined book of business.
Partner closely with an Account Manager to support renewals, retention, and growth opportunities while mitigating risk.
Execute customer success plans, conduct proactive outreach, and act as the voice of the customer internally.
3E is a mission-driven company dedicated to creating a safer and more sustainable world, offering regulatory intelligence and AI solutions to protect people and products. With over 35 years of experience and a global presence, the company combines startup agility with industry leadership, fostering a collaborative and inclusive culture.
Manage and nurture customer relationships throughout the lifecycle, driving adoption, value, and retention of MariaDB and GridGain solutions.
Act as a trusted advisor, conducting regular business reviews and coordinating with cross-functional teams to ensure customer success.
Identify opportunities for expansion and proactively address issues, leveraging technical expertise and customer success principles.
MariaDB is a leading database company that powers modern applications for 75% of the Fortune 500, serving as the backbone of everyday digital transactions. With a focus on innovation and customer success, the company fosters a collaborative culture and offers flexibility and growth opportunities.
Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.
Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.
Provide dedicated support to graduates navigating online web applications and pre-employment onboarding requirements.
Proactively reach out to graduates to ensure timely completion of assessments and documentation.
Utilize systems to maintain accurate records and contribute to training peers on effective support strategies.
Ultimate Medical Academy is a non-profit healthcare educational institution offering online and on-campus programs with a national presence. Founded in 1994 and headquartered in Tampa, Florida, it fosters a culture of integrity, student focus, and team member success.
Own and grow a portfolio of mid-market customers, acting as their trusted strategic partner.
Lead onboarding, adoption, business reviews, and success planning to help customers maximize value.
Identify expansion opportunities and lead commercial conversations including renewals and growth.
Go1 helps organizations deliver learning and development in more relevant, timely, and effective ways. From a small startup to a global brand, they have grown by solving hard problems, embracing ambiguity, and never standing still, with a remote-first culture and team events.
Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
Collaborate with internal departments to achieve customer success and maintain productive software use.
Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.
Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.
Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract signature through renewal.
Focus on risk mitigation through early intervention, developing Save Plans to protect ARR and reduce churn.
Deliver business reviews, act as an internal advocate for customer feedback, and mentor team members.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands worldwide, including many Fortune 100 companies, Hyland has nearly 4,000 employees and fosters an employee-centric culture with a focus on inclusion, wellbeing, and community impact.
Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
Manage provider listings, procedure additions/deletions, and customer requests following established processes.
Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.
Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.
Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
Serve as the primary point of contact and trusted advisor to customer stakeholders.
Lead business reviews focused on engagement, ROI, and long-term value.
Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.