As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be. You will become Superhuman's most knowledgeable product expert, excite, educate, and encourage customers to make them brilliant at email, and communicate with customers to solve their problems and improve their lives.
This role exists to ensure they’re delivering not just outcomes, but true partnership to their most influential customers, playing a critical role in scaling their ability to serve complex accounts, driving consistency in execution, and unlocking expansion opportunities. Furthermore, this leader will manage a team of Customer Success Managers across the West Coast.
As a tech-savvy Customer Success Manager, you will own relationships with about 200 customers, onboarding new enterprise accounts, understanding their needs, and helping them succeed using our products. You'll identify expansion opportunities, gather feedback, and share insights across the organization, collaborating with Product, Sales, Support, and Business Development teams. This is a full time remote position.
The Client Partnership Associate leverages client partnerships, subject matter expertise, best practice recommendations, and customer service. They identify client needs, craft solutions, and provide excellent customer service as the primary liaison for day-to-day operations and program support with a portfolio of clients. This role manages client tuition policies and partners with various teams to deliver top-notch support.
The Customer Success Specialist will establish and nurture strong relationships with clients, fostering a sense of trust and partnership. He/she will work with clients to define success metrics and develop strategies to achieve those goals. They ensure clients effectively utilize the product or service, providing guidance, training, and resources, proactively offering solutions before they escalate.
You will be responsible for developing strong strategic relationships with client executive decision makers to ensure they receive the full value of their investment leading to full adoption/utilization, retention, and account growth. As a trusted advisor, you will learn their business needs and work with consulting and support teams to craft unique solutions and execute on client goals.
This role oversees the development, coordination, and delivery of training programs for the hospital pharmacy customer base, enhancing Bluesight diversion product user skills. You will help customers effectively utilize Diversion tools, create a supportive community for users, and ensure high product adoption. This position requires strong organizational skills and the ability to thrive in a collaborative environment.
The Customer Success Manager role involves delivering a premier customer experience to our existing client base through adoption, expansion, advocacy, and retention. You'll work closely with sales, tech support, and professional services to ensure clients are supported and informed, while also building relationships with key influencers to increase satisfaction and protect business.
As a Student Enrolment Advisor, be the first point of contact for professionals ready to transform their careers through education, providing timely and accurate advice to guide them to the right program for their career ambitions. Guide prospective students through their decision-making journey via phone, email, and web chat, creating personalised pathways and transforming inquiries into successful enrolments. The role involves working independently, adapting your approach, and being part of a collaborative team.