Field Support Representative - Ohio Remote

Support members on their healthcare journeys as part of the Member Care team. As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need in Ohio. Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits. You will also visit clients onsite across Ohio and act as in-person support for client groups and members after enrollment and during other periods of escalated necessity. You will assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with and build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.