Customer Success Manager

Responsibilities:

• Onboard and train new customers on the software by developing and delivering unique success plans.
• Educate and train clients on new features, software updates, and best practices.
• Uncover upsell and expansion opportunities and ensure customers renew their annual subscription.

Qualifications:

• 3+ years of experience in customer success, support, sales, or account management; SaaS experience preferred.
• Bachelor's degree preferred and ability to pass a background check.
• Excellent written & verbal communication skills and strong technical, product, and process-oriented thinking.

Compensation and Benefits:

• Medical, dental, vision, accident, and life insurance options and a PTO package with paid holidays.
• 401(k) plan and a salary range of $71,000 to $86,000 per year.