Lead and mentor a high-performing team of Customer Success Managers, fostering a customer-first culture.
Drive retention, renewal, and expansion strategies for strategic customer portfolios, including accounts over $1M in annual revenue.
Develop and maintain customer engagement frameworks, QBRs, Executive Business Reviews, and account health monitoring programs.

Strategic Partnership & Operational Excellence:

Partner with Operations, Sales, Marketing, and Product teams to align customer experience objectives with business priorities.
Design and implement customer success strategies to support growth goals while enhancing satisfaction and retention.
Oversee customer journey from onboarding through renewal, identifying gaps and leading improvement initiatives.

Qualifications & Culture:

Bachelor's degree required; MBA preferred, with 10+ years of leadership in Customer Success or related functions.
Experience supporting national accounts in service-based organizations; strong executive presence and analytical skills.
Supportive, collaborative environment with career growth, regular coaching, and mentorship opportunities.

Compensation & Benefits:

Base salary starts at $160,000 per year, plus potential bonus or incentive compensation.
Competitive medical, dental, vision, HSA with employer contributions, 401(k) match, paid time off, and paid parental leave.

Stratus

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

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