Source Job

• Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
• Navigate multiple software environments to identify root causes and resolve complex problems.
• Take full ownership of inquiries, driving process improvements and ensuring resolution.

Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.

• Field tier 1 customer inquiries via phone, email, chat, and ticketing system across a range of products and services.
• Troubleshoot and resolve technical issues for SaaS products by implementing attainable solutions.
• Contribute to knowledge bases and provide feedback to improve support processes.

Granum is a software company serving landscapers and arborists across North America with industry-specific solutions. The company has been recognized with numerous awards for its collaborative and supportive culture.

• Troubleshoot complex software issues and escalate to engineering when needed.
• Communicate directly with customers via Zendesk and Zoom to drive resolution.
• Manage ticket severity and ensure SLA compliance while mentoring peers.

Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.

• Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
• Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
• Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.

Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.

• Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
• Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
• Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.

• Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
• Become Smartsheet Product Certified and support customers via email, phone, and chat.
• Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.

• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
• Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
• Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.

• Troubleshoot customer issues within our applications to determine next steps.
• Support customers via tickets, phone, email, and virtual meetings to optimize their use of software.
• Create training documentation and knowledge articles to help deflect new cases.

Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses. The company focuses on building a diverse and inclusive workforce with core values of purpose, passion, and continuous improvement.

• Serve as first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service.
• Troubleshoot routine software, configuration, account access, and usability issues using established procedures and knowledge base articles.
• Document and manage support tickets, escalate unresolved issues to senior team members with thorough detail.

Mitratech builds world-class software that simplifies operations in Legal, Risk, Compliance, and HR functions. With a globally dispersed team of innovators, they serve 20,000 clients including 30% of the Fortune 500, fostering a diverse and inclusive culture.

• Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
• Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
• Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.

FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.

Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.

• Manage high volume of incoming tickets with strong technical troubleshooting and clear communication.
• Investigate product issues, reproduce problems, and isolate root cause before responding.
• Recognize recurring ticket patterns and improve knowledge base and AI ticket deflection.

Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.

• Provide hands-on technical support to customers across higher education and enterprise, troubleshooting issues like LMS integrations and SSO.
• Build scalable training resources, including onboarding guides, webinars, and help articles to drive customer education and adoption.
• Collaborate cross-functionally to reduce recurring issues and improve product documentation based on support ticket trends.

Poll Everywhere is a 25-person B2B SaaS company on a mission to make presentations more engaging. We aim to hire great people from diverse backgrounds who take pride in their work.

• Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
• Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
• Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.

Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.

• Provide support to partners with high attention to detail, researching and analyzing issues.
• Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
• Maintain a knowledge base and contribute to articles, ensuring high-quality support.

ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.

• Respond to customers across live chat and email, owning each conversation from first contact through resolution.
• Investigate and troubleshoot technical issues across pixels, integrations, reporting, and Moby.
• Coach customers on best practices and workflows to get the most out of the platform.

Triple Whale is an AI operating system built for modern ecommerce, helping brands turn complex data into actions that grow profit. With over 60,000 brands like Pressed Juicery, OUAI, and True Classic using the platform, the company values customer obsession, speed, and trustworthiness.

• Field incoming client communications via phone, chat, and online customer portal.
• Train end users on how to best use PerfectServe’s phone, mobile, and web applications.
• Own basic-to-advanced troubleshooting efforts related to message delivery and content issues.

PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and 30,000+ customers, with a mission to accelerate speed to care through optimized workflows.

• Investigate and resolve complex product and workflow issues escalated via chat, email, and community channels.
• Write code and submit pull requests to fix customer bugs and improve error prevention in coordination with the Engineering team.
• Design and build lightweight scripts, internal dashboards, and automations to optimize Customer Success operations.

Vizcom is reimagining how physical products are designed by fusing AI with human creativity to accelerate the design process. They are a small, fast-moving team that values initiative, experimentation, and an eye for beauty.

• Obtain and retain product knowledge for a wide variety of Granicus products.
• Provide assistance in case escalations and monitor TSR cases as per Quality Control Process.
• Own the customer experience by providing quality product and technical solutions to help customers achieve their goals.

Granicus builds technology that transforms the Govtech industry by bringing governments and constituents together. With over 25 years of experience, they serve 5,500 government agencies and 300 million citizen subscribers, and have been recognized on the GovTech 100 list and BuiltIn best companies.

• Field inbound tickets, calls, and chats from court reporters using Maggie, resolving common issues like account access and configuration in real time.
• Triage incoming issues, coordinating with Magna IT teammates or filing bug reports with the engineering pod when the root cause is hardware or a product bug.
• Build knowledge bases, runbooks, and training material from scratch while taking on-call shifts for P0 emergencies during live depositions.

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are roughly doubling their user base over the next year and creating their first dedicated support team for the product, offering a collaborative and fast-paced culture.