Own inbound support tickets during US business hours from first response through resolution, meeting SLA targets independently.
Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases.
Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders.
Socket provides tools for developers and security teams to manage open source dependencies safely. The company is remote-first with a growing team and values excellence, urgency, and customer obsession.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
Record and segregate technical issues and product requests, routing them to the product team.
Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.
BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.
Manage high volume of incoming tickets with strong technical troubleshooting and clear communication.
Investigate product issues, reproduce problems, and isolate root cause before responding.
Recognize recurring ticket patterns and improve knowledge base and AI ticket deflection.
Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Manage the Jira support help desk and ensure SLAs are met.
Develop and maintain Python scripts for customer data import and export.
Triage customer issues by checking logs, running database queries, and performing root cause analysis.
Converge fuses cyber insurance, security, and technology to provide businesses with clear, confident cyber protection. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.
Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers, using tools like curl and Postman to reproduce bugs.
Respond to developer inquiries across support channels with clarity and empathy, translating complex technical root causes into human-friendly explanations.
Identify patterns in support requests, advocate for documentation and API improvements, and collaborate with product and engineering to prevent future issues.
OpenRouter is the unified interface for large language models, routing billions of tokens every month to help developers build AI applications without provider lock-in. The company is a small, focused team backed by top-tier investors with a culture of autonomy and trust.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.
FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.
Acknowledge and triage support tickets within SLA timelines
Reproduce reported bugs, document findings, and escalate when appropriate
Act as the communication bridge between customers and engineering teams with clarity and empathy
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.
Field tier 1 customer inquiries via phone, email, chat, and ticketing system across a range of products and services.
Troubleshoot and resolve technical issues for SaaS products by implementing attainable solutions.
Contribute to knowledge bases and provide feedback to improve support processes.
Granum is a software company serving landscapers and arborists across North America with industry-specific solutions. The company has been recognized with numerous awards for its collaborative and supportive culture.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Provide exceptional customer service by building rapport and relationships with our customer base, always being professional, courteous, and respectful.
Troubleshoot and solve issues using all available tools and resources, including taking calls, emails, and chat sessions, while documenting customer issues in Salesforce.
Contribute to creating training documentation and document enhancement requests and software defects for the development team.
LINQ is a high-growth software company empowering K-12 district teams with cloud-based solutions for finance, HR, nutrition management, and payments. The team is talented, committed, and fiercely loyal problem-solvers, trusted by 30% of U.S. school districts to serve over 1 billion meals and process payroll for 364,000 educators annually.
Field inbound tickets, calls, and chats from court reporters using Maggie, resolving common issues like account access and configuration in real time.
Triage incoming issues, coordinating with Magna IT teammates or filing bug reports with the engineering pod when the root cause is hardware or a product bug.
Build knowledge bases, runbooks, and training material from scratch while taking on-call shifts for P0 emergencies during live depositions.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are roughly doubling their user base over the next year and creating their first dedicated support team for the product, offering a collaborative and fast-paced culture.
Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.
Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Manage user inquiries across multiple channels, primarily email, ensuring timely and accurate responses.
Investigate user-reported issues, identify root causes, and escalate bugs to internal teams for resolution.
Handle product returns and logistics while analyzing user feedback to improve support processes.
This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.
Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
Become Smartsheet Product Certified and support customers via email, phone, and chat.
Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.