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About the Role:
- You'll be the go-to person for developers and security teams across Zendesk, Slack, and Discord.
- You'll troubleshoot technical issues and guide customers through Socket's products.
- You'll build out docs and resources to reduce repeat questions.
What We're Looking For:
- 3+ years in technical support at a B2B SaaS company.
- Comfortable in a terminal and with code.
- Clear, concise written English.
Benefits:
- Market competitive salary bands and meaningful equity.
- Comprehensive health benefits for you and your family.
- Flexible time-off, holidays, and winter shutdown.
Socket
Socket provides tools for developers and security teams to manage open source dependencies safely. The company is remote-first with a growing team and values excellence, urgency, and customer obsession.